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Response windows by topic. Urgent security issues skip the normal queue.

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For a suspected account takeover, choose Account and mention that access changed without your action.
For a service-wide outage, check service status first. We post learner-facing updates there.

Active learner outage? Check service status first. Still blocked after sign-in? Submit under Technical with the error code if you have one.

Most product and billing questions already have a direct answer.